Terms & Conditions
When purchasing from the QuickOak website, you are agreeing to the following terms and conditions:
Dispatch Policy.
While every effort will be made to ensure that all items shown are in stock we
offer no guarantee of availability and this electronic publication does
not constitute an offer for sale.
Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday,
in 3 to 5 working days of placing your order. You are able to supply your
preferred delivery day in the shopping cart, when you purchase
your choice
of products. We will then call you to confirm that this date
is possible, or to arrange an alternate date that is convenient to you.
All deliveries are curbside deliveries; drivers are unable to enter your
home. Be prepared to help offload the product from the van. The
individual packs
usually weigh about 35 lbs, but some can weigh up to 55
lbs each. You need to consider accessibility to your street or driveway
when
having a residential
delivery as orders are typically shipped via full-size
semi lorry. In the event that the delivery truck cannot get to your home,
your
order will
need to be transferred to a smaller truck, if one is available
(additional fees may apply, these will be paid directly to
the carrier).
In the event that you are not available to provide a signature
on the pre-arranged
date, then you may be charged for re-delivery. Deliveries
cannot be left
outside in porches, garages or any other location.
Please note: We only deliver to mainland United Kingdom addresses
When Your Order Arrives
When your order arrives, you want to be sure the quantities match what you ordered.
To guarantee customer satisfaction, please make note
of the following when receiving your order.
Visually inspect the condition and entirety of your delivery, make
sure to note missing items or damaged materials. The order
confirmation email you received
lists all the materials and quantities you ordered.
You will need to examine the pallet and count each item
to make
sure everything ordered has been
received.
Unless specifically requested (additional cost), all deliveries are curbside.
This means that you (or someone able) must be home to take
the material from the trailer to your home. The driver will
only unload to the curbside
and are not allowed to enter your home.
Once unloaded, it is recommended to store the flooring in the location
where it is to be installed.
DO NOT let the driver leave until you have verified the material received
is in good condition and that all material has been accounted
for. Any damages or missing items must be noted on your
delivery receipt. If not noted we
are unable to process with any replacement products.
Cancellations and Returns
(Applicable for Internet Sales only). In accordance with the
Distance Selling Regulations 2000 you have the right to cancel your
order, upto 7 days after you receive the goods. To cancel your
order you must inform us either in
writing, by phone 0113 8150 035 or by email: sales@quickoak.co.uk.
We will arrange with you for the goods to be collected
from the delivery address,
and will then refund the total amount paid for the
goods, less the cost incurred by us for collection (this cost
is the charge made to us by the
delivery company and will depend on the size of your
order). All goods must be re-packed as they were received.
Refunds will be made to the payment
card that was initially used to make the purchase,
within 28 days of cancellation.
Booking Trades People
Taking into consideration the many variables in deliverys, we strongly recommend
that you do not book your installer until after you
have received your order in its entirety. Manufacture times,
weather, supply-demand conditions,
and replacement delivery for damaged items are just
some of the instances that may delay your order. Please schedule
your install to ensure you have
allocated time to receive your order. We can not
be held liable for failure to meet scheduled install dates due
to delivery. Delivery dates are approximates,
and as such, can not be promised under any circumstance.
Product Guarantee
If you do not use a Damp Proof Membrane on ground floors, or if you do not use
the correct underlay, or if you do not have the flooring fitted
correctly, this will affect your guarantee.
Colours
The colour of goods may vary slightly from that shown on the website due to limitations
of browser software and monitors.
Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and
expenses (including legal fees), arising out
of your use of this site.
